Unit 294 · restricted
Product and design, L4
A restricted role in the product and design family. Restricted roles are advertised by unit number, role family and level only; you will hear more at interview, on a need-to-know basis.
- Level
- L4 Lead
- Shapes direction, unblocks teams.
- Industry equivalent
- Lead, staff, manager, head of (small team)
- Typically 8 to 12 years
- NATO equivalent
- OF-3
- Commandant. Indicative, not a rank.
- Hiring window
- First intake
- Q1 to Q3 2027 · Taking applications
What we expect at L4: Shapes direction, unblocks teams.
Leads multi-stream work and sets standards. Ensures delivery, operational excellence, and consistent decision-making.
Impact and scope
What you own and how far your decisions reach.
- Owns outcomes across multiple teams, centers, or domains.
- Sets direction and aligns work to mission and business priorities.
- Balances near-term delivery with long-term health.
Execution and delivery
How you plan, execute, and ship.
- Runs initiatives with clear milestones, risks, and dependencies.
- Builds repeatable delivery systems: templates, tooling, and automation.
- Ensures incident readiness and post-incident learning.
Craft and quality
Correctness, maintainability, and professionalism.
- Defines standards and enforces them through review and tooling.
- Guides architecture decisions and de-risks major changes.
- Invests in observability, training, and operational maturity.
Collaboration
How you communicate, align, and work with others.
- Coordinates across functions: product, engineering, operations, and security.
- Creates clarity in complex environments through strong communication.
- Builds alignment without relying on authority.
Security and trust
How you protect data, users, and the organization.
- Treats security and compliance as non-negotiable delivery constraints.
- Ensures access control, logging, and auditability are consistent.
- Champions secure-by-design patterns and safe operational practices.
Growth and leadership
How you learn, mentor, and raise the bar.
- Develops people through structured mentoring and feedback.
- Builds a culture of ownership and continuous improvement.
- Creates opportunities for others to lead.
Product and design
Product strategy, UX, research, and documentation for mission-critical users.
Typical titles at L4
Lead product manager | Design lead | Head of product (small org)
Examples of the work
- Operational UX and workflow design
- User research with PSAP/ECC, RTCC, and security teams
- Product discovery and roadmap prioritization
- Content design, documentation, and enablement
Service lens
- Design for humans under pressure: clarity, speed, and safe defaults.
- Accessibility is a first-class requirement, not a retrofit.
- Outcomes matter more than outputs; validate impact after launch.
About restricted roles
Restricted units build and protect our platform. Their roles are advertised by unit number, role family and level only, with no programme, customer or capability detail. Unit numbers are random and carry no meaning.
Before you start there is enhanced screening (identity, right to work, five years of verified history, references), an interview with the unit and a separate security interview. We say "restricted", not "cleared": Ireland has no statutory clearance for private-sector staff.
NATO grade equivalents follow STANAG 2116 and are indicative, to help people who have served read a role. They are not ranks.
Apply
It takes about five minutes. You need your CV. We do not ask for your nationality, date of birth or a photo.
We have your application.
A confirmation is on its way to your inbox. A person on our People team reads every application, and we will email you if we would like to talk.