Unit 218 · restricted
Delivery and operations, L5
A restricted role in the delivery and operations family. Restricted roles are advertised by unit number, role family and level only; you will hear more at interview, on a need-to-know basis.
- Level
- L5 Principal
- Sets strategy, scales excellence.
- Industry equivalent
- Principal, senior manager, head of (function)
- Typically 12+ years
- NATO equivalent
- OF-4
- Lieutenant colonel. Indicative, not a rank.
- Hiring window
- First intake
- Q1 to Q3 2027 · Taking applications
What we expect at L5: Sets strategy, scales excellence.
Defines long-term direction and strengthens the operating system. Influences across teams and product lines.
Impact and scope
What you own and how far your decisions reach.
- Owns outcomes with org-wide implications and multi-year horizon.
- Identifies the highest leverage problems and solves them.
- Defines platform strategy with measurable outcomes.
Execution and delivery
How you plan, execute, and ship.
- Turns strategy into executable roadmaps and governance.
- Improves throughput by simplifying systems and decisions.
- Builds resilience into the organization: standards, training, and playbooks.
Craft and quality
Correctness, maintainability, and professionalism.
- Sets architectural direction and ensures coherence across services.
- Raises the quality bar through patterns, reviews, and education.
- Builds systems that are explainable, testable, and defensible.
Collaboration
How you communicate, align, and work with others.
- Aligns diverse stakeholders around shared constraints and goals.
- Represents Knogin credibly with partners and customers.
- Creates clear operating models for cross-team work.
Security and trust
How you protect data, users, and the organization.
- Defines security posture and ensures it is embedded in delivery.
- Anticipates regulatory and compliance needs and builds ahead of them.
- Treats trust as a feature: privacy, safety, and transparency.
Growth and leadership
How you learn, mentor, and raise the bar.
- Grows leaders and experts across multiple disciplines.
- Builds learning systems: documentation, training, and communities of practice.
- Creates leverage by enabling others to succeed.
Delivery and operations
Implementation, customer delivery, program operations, and incident leadership.
Typical titles at L5
Principal delivery lead | Operations program owner
Examples of the work
- Solution design and deployment planning
- Operational readiness and training
- Incident leadership and stakeholder comms
- Continuous improvement via feedback loops
Service lens
- Operational excellence is a product feature: runbooks, training, and readiness.
- We speak in outcomes, risks, and mitigations - not just tasks.
- We never hide risk; we surface it early with options.
About restricted roles
Restricted units build and protect our platform. Their roles are advertised by unit number, role family and level only, with no programme, customer or capability detail. Unit numbers are random and carry no meaning.
Before you start there is enhanced screening (identity, right to work, five years of verified history, references), an interview with the unit and a separate security interview. We say "restricted", not "cleared": Ireland has no statutory clearance for private-sector staff.
NATO grade equivalents follow STANAG 2116 and are indicative, to help people who have served read a role. They are not ranks.
Apply
It takes about five minutes. You need your CV. We do not ask for your nationality, date of birth or a photo.
We have your application.
A confirmation is on its way to your inbox. A person on our People team reads every application, and we will email you if we would like to talk.