Delivery and customer operations
Senior implementation specialist
Leads the harder rollouts and raises the standard of our runbooks and training.
- Level
- L3 Senior
- Leads delivery, raises quality.
- Industry equivalent
- Senior
- Typically 5 to 8 years
- Role family
- Delivery and operations
- Hiring window
- Build-out
- Q4 2027 to Q3 2029 · Register interest
What we expect at L3: Leads delivery, raises quality.
Owns substantial outcomes, anticipates risk, and mentors others. Drives alignment across stakeholders and services.
Impact and scope
What you own and how far your decisions reach.
- Owns outcomes that span multiple components, teams, or shifts.
- Defines success metrics and validates impact after launch.
- Identifies systemic issues and proposes durable fixes.
Execution and delivery
How you plan, execute, and ship.
- Leads execution: decomposes work, sequences delivery, and mitigates risk.
- Manages incidents with calm coordination and follow-up.
- Creates operational readiness: documentation, alerts, and training.
Craft and quality
Correctness, maintainability, and professionalism.
- Sets a high bar for correctness, performance, and maintainability.
- Reviews work for architecture, risk, and long-term cost.
- Designs interfaces, SOPs, and workflows that are observable and testable.
Collaboration
How you communicate, align, and work with others.
- Aligns stakeholders with clear narratives and decision records.
- Handles disagreement productively and drives closure.
- Builds strong cross-functional relationships and feedback loops.
Security and trust
How you protect data, users, and the organization.
- Threat models new work and ensures safe defaults.
- Designs for auditability and evidence integrity where needed.
- Raises security concerns early and helps resolve them.
Growth and leadership
How you learn, mentor, and raise the bar.
- Mentors and coaches others with actionable feedback.
- Uplifts team practices: reviews, quality gates, and documentation.
- Builds domain expertise and shares it broadly.
Delivery and operations
Implementation, customer delivery, program operations, and incident leadership.
Typical titles at L3
Senior implementation specialist | Operations lead (shift)
Examples of the work
- Solution design and deployment planning
- Operational readiness and training
- Incident leadership and stakeholder comms
- Continuous improvement via feedback loops
Service lens
- Operational excellence is a product feature: runbooks, training, and readiness.
- We speak in outcomes, risks, and mitigations - not just tasks.
- We never hide risk; we surface it early with options.
Register interest
It takes about five minutes. You need your CV. We do not ask for your nationality, date of birth or a photo.
We have your application.
A confirmation is on its way to your inbox. A person on our People team reads every application, and we will email you if we would like to talk.