Delivery and customer operations
Delivery lead
Owns implementation for civil customers: plans, people, training and runbooks.
- Level
- L4 Lead
- Shapes direction, unblocks teams.
- Industry equivalent
- Lead, staff, manager, head of (small team)
- Typically 8 to 12 years
- Role family
- Delivery and operations
- Hiring window
- First intake
- Q1 to Q3 2027 · Taking applications
What we expect at L4: Shapes direction, unblocks teams.
Leads multi-stream work and sets standards. Ensures delivery, operational excellence, and consistent decision-making.
Impact and scope
What you own and how far your decisions reach.
- Owns outcomes across multiple teams, centers, or domains.
- Sets direction and aligns work to mission and business priorities.
- Balances near-term delivery with long-term health.
Execution and delivery
How you plan, execute, and ship.
- Runs initiatives with clear milestones, risks, and dependencies.
- Builds repeatable delivery systems: templates, tooling, and automation.
- Ensures incident readiness and post-incident learning.
Craft and quality
Correctness, maintainability, and professionalism.
- Defines standards and enforces them through review and tooling.
- Guides architecture decisions and de-risks major changes.
- Invests in observability, training, and operational maturity.
Collaboration
How you communicate, align, and work with others.
- Coordinates across functions: product, engineering, operations, and security.
- Creates clarity in complex environments through strong communication.
- Builds alignment without relying on authority.
Security and trust
How you protect data, users, and the organization.
- Treats security and compliance as non-negotiable delivery constraints.
- Ensures access control, logging, and auditability are consistent.
- Champions secure-by-design patterns and safe operational practices.
Growth and leadership
How you learn, mentor, and raise the bar.
- Develops people through structured mentoring and feedback.
- Builds a culture of ownership and continuous improvement.
- Creates opportunities for others to lead.
Delivery and operations
Implementation, customer delivery, program operations, and incident leadership.
Typical titles at L4
Delivery lead | Program lead | Incident commander (internal)
Examples of the work
- Solution design and deployment planning
- Operational readiness and training
- Incident leadership and stakeholder comms
- Continuous improvement via feedback loops
Service lens
- Operational excellence is a product feature: runbooks, training, and readiness.
- We speak in outcomes, risks, and mitigations - not just tasks.
- We never hide risk; we surface it early with options.
Apply
It takes about five minutes. You need your CV. We do not ask for your nationality, date of birth or a photo.
We have your application.
A confirmation is on its way to your inbox. A person on our People team reads every application, and we will email you if we would like to talk.