Commercial and partnerships
Marketing and communications lead
Says what Knogin does, plainly and accurately, to people who buy for public safety.
- Level
- L3 Senior
- Leads delivery, raises quality.
- Industry equivalent
- Senior
- Typically 5 to 8 years
- Role family
- Commercial and partnerships
- Hiring window
- Build-out
- Q4 2027 to Q3 2029 · Register interest
What we expect at L3: Leads delivery, raises quality.
Owns substantial outcomes, anticipates risk, and mentors others. Drives alignment across stakeholders and services.
Impact and scope
What you own and how far your decisions reach.
- Owns outcomes that span multiple components, teams, or shifts.
- Defines success metrics and validates impact after launch.
- Identifies systemic issues and proposes durable fixes.
Execution and delivery
How you plan, execute, and ship.
- Leads execution: decomposes work, sequences delivery, and mitigates risk.
- Manages incidents with calm coordination and follow-up.
- Creates operational readiness: documentation, alerts, and training.
Craft and quality
Correctness, maintainability, and professionalism.
- Sets a high bar for correctness, performance, and maintainability.
- Reviews work for architecture, risk, and long-term cost.
- Designs interfaces, SOPs, and workflows that are observable and testable.
Collaboration
How you communicate, align, and work with others.
- Aligns stakeholders with clear narratives and decision records.
- Handles disagreement productively and drives closure.
- Builds strong cross-functional relationships and feedback loops.
Security and trust
How you protect data, users, and the organization.
- Threat models new work and ensures safe defaults.
- Designs for auditability and evidence integrity where needed.
- Raises security concerns early and helps resolve them.
Growth and leadership
How you learn, mentor, and raise the bar.
- Mentors and coaches others with actionable feedback.
- Uplifts team practices: reviews, quality gates, and documentation.
- Builds domain expertise and shares it broadly.
Commercial and partnerships
Customer success, partnerships, and go-to-market for sensitive mission environments.
Typical titles at L3
Senior account executive | Senior customer success manager | Partner lead
Examples of the work
- Mission-fit discovery and requirements translation
- Customer success and long-term adoption
- Partnerships, procurement, and vendor governance
- Training, enablement, and stakeholder comms
Service lens
- Never oversell: trust is built by accuracy, not hype.
- Security and governance are part of customer value, not a blocker.
- Clear expectations prevent risk in procurement, rollout, and operations.
Register interest
It takes about five minutes. You need your CV. We do not ask for your nationality, date of birth or a photo.
We have your application.
A confirmation is on its way to your inbox. A person on our People team reads every application, and we will email you if we would like to talk.