Commercial and partnerships
Customer success manager
Keeps civil customers getting value after go-live, and brings what they learn back to us.
- Level
- L2 Practitioner
- Owns small outcomes end-to-end.
- Industry equivalent
- Mid-level, professional (no prefix)
- Typically 2 to 5 years
- Role family
- Commercial and partnerships
- Hiring window
- Build-out
- Q4 2027 to Q3 2029 · Register interest
What we expect at L2: Owns small outcomes end-to-end.
Independently delivers a feature slice, workflow improvement, or analysis with minimal supervision.
Impact and scope
What you own and how far your decisions reach.
- Owns a small outcome from definition to delivery.
- Understands users and constraints well enough to propose options.
- Flags trade-offs and risks with sensible recommendations.
Execution and delivery
How you plan, execute, and ship.
- Plans work, sets expectations, and meets commitments.
- Uses instrumentation, logs, QA, or operational checks to validate outcomes.
- Coordinates small changes across systems when needed.
Craft and quality
Correctness, maintainability, and professionalism.
- Writes maintainable work with tests, SOP updates, and clear documentation.
- Improves existing systems instead of only adding new ones.
- Uses standards and shared components to reduce bespoke complexity.
Collaboration
How you communicate, align, and work with others.
- Works effectively across functions and time zones.
- Writes clear updates: what changed, why, and how to operate it.
- Contributes to constructive reviews and decisions.
Security and trust
How you protect data, users, and the organization.
- Applies secure defaults and least privilege consistently.
- Understands how work affects privacy and compliance.
- Treats observability data as potentially sensitive.
Growth and leadership
How you learn, mentor, and raise the bar.
- Mentors peers informally through pairing, shadowing, or reviews.
- Builds reusable knowledge: templates, runbooks, and playbooks.
- Owns a skill area and keeps it current.
Commercial and partnerships
Customer success, partnerships, and go-to-market for sensitive mission environments.
Typical titles at L2
Account executive | Customer success manager | Partnerships manager
Examples of the work
- Mission-fit discovery and requirements translation
- Customer success and long-term adoption
- Partnerships, procurement, and vendor governance
- Training, enablement, and stakeholder comms
Service lens
- Never oversell: trust is built by accuracy, not hype.
- Security and governance are part of customer value, not a blocker.
- Clear expectations prevent risk in procurement, rollout, and operations.
Register interest
It takes about five minutes. You need your CV. We do not ask for your nationality, date of birth or a photo.
We have your application.
A confirmation is on its way to your inbox. A person on our People team reads every application, and we will email you if we would like to talk.