Command
Chief operating officer
Runs Finance, People, Legal and contracts, Delivery and Corporate IT, and takes day-to-day operations off the CEO.
- Level
- L6 Director
- Accountable for outcomes at scale.
- Industry equivalent
- Director, VP
- Typically 15+ years, has led leaders
- Role family
- Delivery and operations
- Hiring window
- First intake
- Q1 to Q3 2027 · Taking applications
What we expect at L6: Accountable for outcomes at scale.
Leads teams and leaders, aligns strategy, and ensures delivery, security, and culture across domains.
Impact and scope
What you own and how far your decisions reach.
- Sets priorities and owns outcomes for a major business area.
- Ensures teams deliver measurable mission and customer value.
- Balances strategy, execution, and organizational health.
Execution and delivery
How you plan, execute, and ship.
- Builds operating cadence: planning, reviews, incidents, and retrospectives.
- Allocates resources effectively and manages cross-team dependencies.
- Ensures predictable delivery and operational excellence.
Craft and quality
Correctness, maintainability, and professionalism.
- Holds the bar for quality, safety, and professional standards.
- Funds technical debt reduction and reliability work.
- Creates environments where teams can do great work.
Collaboration
How you communicate, align, and work with others.
- Communicates strategy clearly and repeatedly across the organization.
- Builds partnerships and resolves conflict with empathy and firmness.
- Represents Knogin with integrity to customers and stakeholders.
Security and trust
How you protect data, users, and the organization.
- Owns security and compliance outcomes for the organization.
- Ensures governance, risk management, and audit readiness.
- Makes trust measurable and operational.
Growth and leadership
How you learn, mentor, and raise the bar.
- Develops leaders and builds succession plans.
- Shapes culture through hiring, coaching, and clear expectations.
- Creates systems that make excellence repeatable.
Delivery and operations
Implementation, customer delivery, program operations, and incident leadership.
Typical titles at L6
Director of delivery | Director of operations
Examples of the work
- Solution design and deployment planning
- Operational readiness and training
- Incident leadership and stakeholder comms
- Continuous improvement via feedback loops
Service lens
- Operational excellence is a product feature: runbooks, training, and readiness.
- We speak in outcomes, risks, and mitigations - not just tasks.
- We never hide risk; we surface it early with options.
Apply
It takes about five minutes. You need your CV. We do not ask for your nationality, date of birth or a photo.
We have your application.
A confirmation is on its way to your inbox. A person on our People team reads every application, and we will email you if we would like to talk.